Return & Exchange Policy

We want you to be completely satisfied with your purchase. Due to the intimate and hygienic nature of our products (personal care, oral care, and cosmetics), please review this policy carefully.

1. Return & Exchange Window
We accept returns or exchanges within 30 days of delivery only for items that are unused, unopened, and in their original, sealed packaging with all seals and safety wraps intact.

2. Strictly Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns or exchanges for any product that has been opened, used, or shows any signs of use or damage. This policy is strictly enforced for all products, including:

• Bath and Shower Products (bubble bath, body wash, scrubs, salts, bath oils)

• Personal Care Items (lotions, creams, serums, deodorants, shaving products)

• Toothpaste (once the seal is broken or tube crimp is damaged)

• Eye Masks (once removed from packaging or used)

• Any product marked as "Final Sale" or "Clearance"

• Items with broken seals, damaged packaging, or any signs of use

• Sets where individual pieces are missing or packaging has been opened

3. Return Process for Eligible Unopened Items

• To Initiate: Contact our customer service to request a Return Merchandise Authorization (RMA) number within 30 days. Returns without an RMA will not be accepted.

• Packaging: Items must be returned in their original, undamaged packaging with all seals, protective covers, and parts intact.

• Shipping & Costs: The customer is responsible for the cost of return shipping. We recommend a trackable, insured service. We are not liable for lost returns.

• Refund: Upon receipt and verification of the unused item, a refund will be issued to your original payment method within 10 business days. Original shipping fees are non-refundable.

4. Exchanges
To exchange an unopened item for a different scent, flavor, or product, please follow the return process above. Once your return is processed, you may place a new order for the desired item.

5. Damaged or Defective Items
If you receive a damaged or defective item straight out of its sealed packaging, contact us within 48 hours of delivery. Provide clear photos or videos showing the issue and the unopened packaging. We will arrange a replacement or refund.

6. FDA-Regulated Products
For products classified as OTC drugs (e.g., fluoride toothpaste with anti-cavity claims), we cannot accept returns of opened products due to FDA regulatory requirements under the FD&C Act, which prohibits the reintroduction of opened drug products into commerce.

7. Product Quality Concerns
If you believe a product is adulterated (e.g., contaminated, improperly formulated) or misbranded (e.g., inaccurate labeling), please contact us immediately with photos and batch/lot information. We will investigate and escalate to the FDA as required under MoCRA's adverse event reporting provisions.